Privacy Policy
PUPCARE PRIVACY POLICY
Last updated: 15, October 2024
At PupCare Pty Ltd (referred to as "PupCare," "we," "us," or "our"), we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you access or interact with our services through our website, mobile applications, and other related platforms.
By engaging with PupCare’s services, you consent to the collection, use, and handling of
your personal information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information from you in the following circumstances:
Types of Personal Information:
● Identification details: Name, gender, date of birth, email address, phone number, and
postal address.
● Account information: Username, password, and account preferences.
● Financial information: Payment details, billing address, and transaction history
when using our services.
● Pet-related information: Details about your pets, such as their name, breed, and
medical history, as relevant to the services provided.
● Usage data: Information automatically collected through cookies and similar tracking
technologies when you visit our website or use our app (e.g., IP address, browser
type, device identifiers, and browsing behaviour).
● Communications: Records of interactions, including emails, support requests, or
other correspondence.
Sensitive Information:
We do not routinely collect sensitive information (e.g., health or
biometric data) unless it is directly relevant to the services provided and you have provided
your express consent.
Consequences of not providing personal information:
If you do not provide certain requested personal information, we may be unable to provide our services to you or may be
limited in service quality.
2. How We Collect Personal Information
We collect personal information from you in several ways, including:
● Direct interactions: When you create an account, book services, or communicate
with us directly.
● Automated technologies: When you use our website or app, information is collected
via cookies, tracking pixels, and other analytics technologies.
● Third parties: We may collect information from third parties authorized to act on
your behalf or from publicly available sources.
● Social media: Information may be collected when you engage with us through social
media platforms or other third-party applications.
You have the option to adjust your cookie preferences through your browser settings or app
permissions.
3. Use and Storage of Personal Information
We use personal information for the following purposes, always in accordance with
applicable privacy laws:
Primary Purposes:
● To provide and deliver services, including pet care services and account
management.
● To personalize your experience with tailored content, recommendations, and offers.
● To process payments for services booked through our Platform.
● To respond to inquiries, troubleshoot, and provide technical and customer support.
● To improve and optimize our services, including conducting internal reviews,
analytics, and testing of new features.
Secondary Purposes:
● To comply with our legal obligations (e.g., regulatory reporting, fraud prevention).
● To communicate with you for marketing purposes (e.g., promotional offers,
newsletters), but only with your explicit consent or as permitted by law. You can opt
out of marketing communications at any time.
Storage and Security:
We store your personal information in secure electronic databases and take reasonable
precautions to safeguard it from unauthorized access, misuse, or loss. These precautions
include encryption, access controls, and secure data storage environments.
While we implement stringent security measures, it’s important to note that no method of
online transmission or storage is entirely secure. Any personal information you transmit to us
online is done at your own risk.
4. Disclosure of Personal Information
We may disclose your personal information in limited circumstances, including:
● Service providers: To third-party service providers, such as payment processors, IT
service providers, and cloud storage providers, who perform functions on our behalf.
● Business transactions: In the event of a merger, acquisition, or sale of assets, your
personal information may be transferred as part of the transaction.
● Legal compliance: Where required or authorized by law, we may disclose your
personal information to regulatory bodies, law enforcement, or government agencies.
● With your consent: We will disclose your information if you have provided consent
for a specific disclosure.
PupCare ensures that any third party we engage adheres to strict privacy and confidentiality
standards.
5. International Data Transfers
In some cases, your personal information may be transferred, stored, or processed outside of
Australia, including in countries where our service providers are located. These transfers are
made to facilitate the provision of our services or for administrative purposes. When
transferring data internationally, we take steps to ensure that the recipient complies with
Australian privacy laws or similar protective legal standards.
6. Access and Correction of Personal Information
You have the right to request access to personal information we hold about you and to request
corrections if the information is inaccurate, out-of-date, or incomplete.
We will respond to all access or correction requests within a reasonable timeframe, typically
within 30 days. In certain circumstances, we may refuse access or correction requests, but we
will provide reasons for our refusal, as permitted under the Privacy Act 1988 (Cth).
There is no charge for requesting access to or correcting your personal information; however,
we may charge a reasonable fee for providing copies if the request involves significant effort
or resources.
7. Third-Party Links
Our website or app may contain links to third-party websites or services. These third-party
sites have separate and independent privacy policies. PupCare is not responsible for the
privacy practices or content of these third-party websites. We encourage you to review the
privacy policies of any third-party sites you visit.
8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business
operations or legal requirements. All updates will be posted on our website, and we will
notify you of significant changes via email or a notice on the Platform. Your continued use of
our services after such changes constitutes your acceptance of the updated policy.
9. How to Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to
exercise your privacy rights, you may contact us at:
If you are not satisfied with our response, you may lodge a complaint with the Office of the
Australian Information Commissioner (OAIC) at www.oaic.gov.au.